CasinoMarriott - プレイヤーの撤退が遅れています。

I've been waiting 11 weeks for my winning live chat talks to me but when I email finance department I've never had a reply live chat just gives excuses

Dear Sharon,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you accumulated your winnings with or without an active bonus? Do I understand correctly that your withdrawal is still pending inside your account without being processed?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Yes verified account yes had a bonus on deposit but met wagering actually won 1000 euros and could only apply to withdraw 10 times deposit an its been on hold

Thank you very much, Sharn62, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Sharon,

I looked at your complaint and will do my best to help you. I would like to invite CasinoMarriott into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hope u have better luck than me can't get reply now

I assume the casino hasn't replied yet

We would like to ask the CasinoMarriott to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.