CasinoWin.bet - プレイヤーの撤退が遅れています。

I’ve been waiting for more than 2 weeks for my withdraw, they keep telling me the same thing every time i try speak with them, just some copy/paste text that it takes time for the financial departament to check everything, i’ve played at many online casino and none of them asked me to wait so long for a withdraw, maximum 5 working days.

Dear Nuttine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi and thank you for the reply. This is my first withdraw from the casino.The withdraw is in the "awaiting" state since the day i requested it, i successfully did the kyc verification, i’ve played with the first bonus of 400% and i’ve completed the wagering requirements.

Thank you very much, Nuttine, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nuttine!

I will take care of your complaint from now on. I would like to invite representatives of

CasinoWin.bet into this complaint in order to help us resolve the withdrawal issue.

Hello Nuttine!

I will take care of your complaint from now on. I would like to invite representatives of

CasinoWin.bet into this complaint in order to help us resolve the withdrawal issue.

As you can see, they don’t even bother to respond, today is my 20th business day of waiting for the withdraw and they say that it takes between 7-21 days for the withdraw to be processed, also in the about us section they clearly wrote "secure deposit and fast cashout" this doesn’t look like a fast cashout.

We would like to ask the CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Quick update, my 800 euro was canceled yesterday because of some instability, like they say, i am waiting for so long now that i dont know if i will get my money, every time they find some excuses, i withdraw again 500 and i am waiting to see when it will be accepted

Dear Nuttine,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's already very bad rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.