CasinoWin.bet - プレイヤーの撤退が遅れています。

I have been waiting for my withdrawal to be processed since July 2021. casino states still pending due to finance department being busy.

Dear Edna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your emails, Edna. Could you also please forward me all the relevant communication between you and the casino?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

I have sent all relevant correspondence in my initial email when I registered with you. In your last email you said I could email you direct which is what I have done. If you can't help pass it on to someone with more experience.

Thank you very much Edna for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Edna,

I looked at your complaint and will do my best to help you. I would like to invite CasinoWin.bet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the CasinoWin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It seems that when they fail to respond the knee jerk reaction is to close the case. How does that help any of us that is affected by sham casinos. If no proper action is taken, then what is the reason for your website. I hope you manage to help.

Dear Edna,

we are site with Casino's reviews and we have no right to close online Casinos or force them to do something. Usually, players can contact the licensing authority which regulates these Casinos but CasinoWin.bet is unfortunately not licensed and according to our review their rating is 0 out of 10.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.