CasinoWin.bet - プレイヤーの撤退が遅れています。

Been waiting for almost 7 weeks for my withdrawal to be processed, I've emailed several times and they just say be patient and that they have to do the necessary checks. My account has been verified. Their T & C's say, withdrawals should take 24-48 hours and yet when I first e-mailed about this they replied saying withdrawals take 7-21 days. Never answered my question when I pointed out what was stated on their T & C's which I have done on more than one occasion.

Dear Bev,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been requested on the 11th of May 2021? Could you please advise if you have accumulated your winnings with or without an active bonus? Have you received any payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month and a half is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

Yes that is correct I requested the withdrawal 11th May. I did have a bonus but played through th wagering requirements otherwise it would have allowed me to withdraw. No, this is my first withdrawal with this site.

Thank you for your help in this matter.

Kind Regards,

Bev

Thank you very much, Bev, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Bev!

From now on, I will take care of your complaint. Firstly, I would like to ask you to specify the URL of the casino you have played in?

Hi Martin,

Url is:-

https://www.casinowin.bet/en/

Dear Beverley,

Thank you for providing me with the information. I will assign this complaint with the correct casino from our database and also I'd like the representatives of the casino to join this complaint's thread in order to help us with successful resolution of your issue.

We would like to ask Casinowin.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.