CasinoWin.bet - プレイヤーの撤退は遅れています。

I have been waiting since the 13/02/2022 for my winnings to be sent to me my account is verified and they keep saying be patient whilst they make sure the affordability checks are completed I wouldn’t deposit if I couldn’t afford it and these checks should be done before taking your money customer service are rude and reply when they feel like it they are quick enough to take your money but not give it back when you win it’s only £200 I won but I won it legitimately

Dear Caroline,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi I have emailed over the emails

Thank you for your reply, Caroline. What payment method to withdraw your winnings have you opted for? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Hi I asked for it to be credited to my visa debit card and it still shows as pending

Dear Caroline,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint because this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.