CasinoWin.bet - プレイヤーの撤退は遅れています。

Good morning, On February 12, I requested a withdrawal of €200. I didn't use bonuses or anything and already verified my account.

At first they told me to wait from 7 to 21 days. Much more time has passed and they only know how to copy and paste answers in which they tell me that it is still in process, that they have patience and that I will receive it soon. I also write emails and they do not respond. They don't help. They just copy and paste answers. This seems like a scam to me. Please help me get paid.

Thanks

Buenos días, El día 12 de febrero solicité un retiro de 200€. No use bonos ni nada y ya verifique mi cuenta.

Al principio me decían que esperara de 7 a 21 días. Ya ha pasado mucho más tiempo y solo saben copiar y pegar respuestas en las que me dicen que sigue en proceso que tenga paciencia y que pronto lo recibiré. Tambien escribo mails y no responden. No ayudan. Sólo copian y pegan respuestas. Ya me parece esto una estafa. Por favor, ayúdenme a que me paguen.

Gracias

Dear Victoria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, this is my first time trying to withdraw from this casino and the chosen method was bank transfer.

Hola, es la primera vez que intento retirar de este casino y el método elegido fue transferencia bancaria.

Thank you for your reply, Victoria. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

It is the same as when requested. In pending status. Thanks.

Esta igual que cuando lo solicite. En estado pendiente. Gracias.

Dear Victoria,

Unfortunately, we have come to the point, where we are not able to move forward with this complaint because this casino has 15+ cases closed as "No Reaction Policy" and we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of CasinoWin.bet to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from CasinoWin.bet. I wish I could be of more help.

The casino can reopen this complaint anytime.