CasinoWinBig - プレーヤーのデポジットは、彼のカジノアカウントにクレジットされたことはありません。

There is a scam.

Paid in with Klarna

Money away from BankKonto but not on

CASINO account

Sorry we rate it

I do not understand

Da ist ein Betrug.

Eingezahlt mit Klarna

Geld weg von BankKonto aber nicht auf

CASINO Konto

Sorry wir bewerten Sie es

Verstehe ich nicht

Dear Gricko40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Gricko40,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.