Cawino Casino - プレイヤーのアカウントは閉鎖され、出金は保留中です。

Please help casinoguru. I ordered two withdrawals of my money. The first on November 4, the second on November 11. The money has not been paid to this day. I wrote several emails and contacted support via chat. I was constantly lied to that the money would be sent soon. Today I sent another email. I received a reply that my account was closed and the funds would be paid. So now I don't have access to the account, plus I still don't have my money. I am asking for help from casinoguru.

Dear Kakadu,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you submitted any identity documents to the casino for verification after requesting your withdrawal? If so, could you please specify which documents you provided?

Did you accumulate your winnings with or without a bonus? Additionally, could you clarify the types of games you played?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika