Cetusgames Casino - カジノのウェブサイトがブロックされているようです.

Hi there,

I have a account I cetus games casino. Unfortunately the website is not loading.

What to do now?

How to withdraw the funds?

Dear Harsheet99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

I was able to log in a month ago.

Due to my exams I was inactive. So when I tried logging in now I can see the website is not working.

I can feel the website is no longer active and they have ran with our money like theives.

Thank you, Harsheet99, for the update. Unfortunately, I'm experiencing the same difficulties when trying to visit the website through Indian VPN:

Even if the website seems to be down we will try to contact the casino and find out what has happened. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Dear Harsheet99,

I contacted the casino's representatives and tried to find out if they still are operating.

I will let you know when there is anything new.

Kind regards,

Tomas

Hi there,

Thanks for your reply.

If you contact them , please ask them to return my deposit if they have stopped their operations.

I just want my money back .

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Harsheet99,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system.

I understand this isn't a satisfactory solution to your issue, but I recommend you consult the gambling authority that the casino is regulated by.

If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas