Chance Casino - プレイヤーのPaysafeアカウントがブロックされました。

I deposited 500 crowns into my paysafe card and when I wanted to top up my Chance account, my paysafe account was blocked

Vložil sem 500 korun na účet paysafe Card a kdyz sem to chtěl dobít na účtu Chance tak mi zablokovali účet paysafe

Dear Jiri1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if the money has been deducted from the Paysafe account? Have you deposited into this casino any funds in the past? Have you tried communicating this problem with the payment provider directly?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Jiri1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.