22bet Casino - プレイヤーの自己排除リクエストは無視されます。

This site disrespected my request for self-exclusion.

on november 3rd i requested self-exclusion, they said it was approved.

on november 25th they let me deposit and spend over 5000€.

i talk to them and they make fun of me! They give different answers!

run away from this site!

i have printscreens of everything, i send the most important ones.

my account is still open and available to deposit!

Este site desrespeitou o meu pedido de autoexclusao.

no dia 3 de novembro solicitei autoexclusao, indicaram que estava aprovada.

no dia 25 de novembro deixaram-me depositar e gastar mais de 5000€.

falo com eles e gozam comigo! Dão respostas diferentes!

fujam deste site!

tenho printscreens de tudo, envio os mais importantes.

a minha conta continua aberta e disponível para depositar!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted customer support via email to request self-exclusion as well? If so, could you please forward this request along with the casino’s responses to me at [email protected]?
• Have you mentioned any reason for asking for account closure in any of your requests?
• Did you receive any confirmation that your account had been self-excluded and that it cannot be reopened in the future? If so, please forward it to me as well.
• Did you request your account to be reopened on November 25?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I spoke to them by email, on the phone, told them I was desperate and they still wouldn't close my account!

They make fun of me, they even talk over me, they are repetitive, I said that this drives people to madness and suicide and they laughed on the phone!

this is not fair! I asked for self-exclusion and they confirmed it!

I'm going to send everything to the e-mail address you provide. I just ask you to be quick because I've run out of money!

Eu falei com eles por e-mail, ao telefone, informei que estava desesperado e mesmo assim não fecharam a minha conta!

gozam comigo , inclusivamente falam por cima de mim, são repetitivos, falei que isto leva as pessoas à loucura e suicidio e eles riram-se ao telefone!

isto não é justo! Eu pedi a autoexclusao e confirmaram-na!

vou enviar tudo para o e-mail que indicam. Só vos peço que sejam rápidos porque fiquei sem dinheiro nenhum!

They've just let me deposit and spend more money.

i'm hooked and i can't stop playing.

22bet is taking advantage of me!

help me please!

Acabaram de me deixar depositar e gastar mais dinheiro.

eu estou viciado e não consigo parar de jogar.

a 22bet está a aproveitar-se de mim!

ajudem-me por favor!

Thank you for your email. I understand your frustration from your situation. However, to proceed with your case, I need more information.

1. Please forward me your original self-exclusion request from November 3, and the casino's response.
2. Please specify when exactly your account was reopened and if it was reopened automatically, or if you had to ask the casino to reopen it for you.
3. Is your account closed now?