Abu King Casino - プレイヤーの撤退が遅れています。

Hello, on September 11, 2025, I deposited €500 for the welcome bonus and received a €500 bonus. I won with the bonus money. I played "Big Bass Bonanza Reel Repeat" with the bonus money and won.

The withdrawal request from September 12, 2025, is still open. It hasn't been processed yet. I haven't received an email requesting additional documents for verification.

On my Abu King account, under the verification tab, it also says that verification is not necessary.

I've already used live chat to ask a representative why I haven't received a payout yet and why it's taking so long. He apologized and said it should happen soon. But I don't trust that, since I've already had to wait too long, and the sister casinos haven't paid out yet either.

I hope you can help me expedite the payout of my winnings.

Thank you in advance for your help.

Hallo, am 11.09.2025 habe ich für den Willkommensbonus 500€ eingezahlt und 500€ Bonus erhalten. Ich habe mit dem Bonusgeld gewonnen. Mit dem Bonusgeld habe ich "Big Bass Bonanza Reel Repeat" gespielt und gewonnen.

Die Auszahlungsanfrage vom 12.09.2025 ist noch offen. Bisher gab es keine Verarbeitung. Es gab ebenfalls keine Email, die mich erreicht hat, um weitere Dokumente für eine Verifizierung anzufordern.

Auf meinem Konto bei Abu King unter dem Verifizierungsreiter steht auch, dass eine Verifizierung nicht notwendig ist.

Ich war auch schon im Live Chat, um einen Mitarbeiter zu fragen, warum ich noch keine Auszahlung erhalten habe und es so lange dauert. Er entschuldigte sich und meinte dass das bald geschehen sollte. Aber ich vertraue nicht darauf, da ich ohnehin schon zu lange warten musste und auch die Schwestercasino noch nicht ausbezahlt haben.

Ich hoffe dass Sie mir helfen können, die Angelegenheit mit meiner Gewinnauszahlung zu beschleunigen.

Vielen Dank im Voraus für Ihre Hilfe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Abu King Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were you in contact with any other representative of the casino other than the support agent you contacted in September?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, that's been my only contact with the casino so far. There have still been no payouts.

Nein, das war bisher der einzige Kontakt mit dem Casino. Bisher gab es immer noch keine Auszahlungen.

Hello Ninosch,

We’re really sorry to hear about the trouble you’ve been facing with your withdrawal. We completely understand how frustrating it must feel to wait without clear updates, especially after everything seemed to go smoothly with your gameplay and bonus.

Please rest assured that your case is being treated with the highest priority. Our team is actively reviewing the details, and we’re working to ensure the matter is resolved as soon as possible so you can enjoy your winnings without further stress.

Your patience and understanding mean a lot to us. You are not just another request in the queue, you’re an important part of our community, and your trust matters deeply. We want you to feel confident and valued while playing with us.

As soon as there is progress, we’ll let you know right away. In the meantime, if you need any clarification or have questions, please don’t hesitate to reach out. We’re here to support you at every step.

Thanks to both parties for your replies.

Dear player,

• Have you started receiving your payouts since last week?

Please let me know about any obstacles or news regarding your complaint.

Looking forward to your reply.

Dear Ninosch,

We would kindly request to upload the required documents in order to complete your account verification and proceed with the payment.

We truly appreciate your patience and understanding, and we’ll make sure to keep you informed every step of the way. Thank you in advance.

Kind Regards,

Abu King Casino Team

I believe you've already received all the documents from me. I've also already received the first payments.

Ich glaube Sie haben bereits alle Unterlagen von mir erhalten. Ich habe auch schon die ersten Auszahlungen erhalten.

Dear Ninosch,

We are pleased to inform you that your account verification has been successfully completed.

Furthermore, we would like to inform you that we are looking into your withdrawal request.

We would kindly request that you remain patient as we endeavour to complete it as soon as possible.

Thank you for your cooperation.

Kind Regards,

Abu King Casino Team

Thanks to both for the news.

Dear Ninosch,

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Ninosch!

We are happy to inform you that your pending withdrawal has been successfully completed today.

Thank you for your patience.

Kind Regards,

Abu King Casino Team

The first payouts have been completed. I keep reapplying so that my winnings are paid out quickly.

Die ersten Auszahlungen sind abgeschlossen. Ich beantrage immer wieder neu, damit der Gewinn schnell ausbezahlt wird.

Thanks to both parties for your replies.

Dear player.

Could you please confirm that the payouts continue being paid to your bank account or wallet regularly?

Please let me know.

Dear Ninosch!

We are glad to inform you that your payment has been successfully completed.

Thank you for your cooperation.

Kind Regards,

Abu King Casino Team

The casino has paid out the entire winnings. You can now close the complaint. Thank you for your help.

Das Casino hat den gesamten Gewinn ausbezahlt. Sie können die Beschwerde nun schließen. Danke für Ihre Hilfe.

Dear Ninosch,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru