Afun Casino MX - プレイヤーのアカウントは閉鎖されました。

I made two deposits of 2000 pesos each, and when I had 7000 pesos and wanted to withdraw, my account was blocked.

Realice dos depósitos cada uno de 2000 pesos y cuando tenía 7000 pesos y quise retirar bloquearon mi cuenta

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Dear Chemix13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina