AmunRa Casino - プレイヤーの引き出しが遅れています。

Casino name: AmunRa Casino

Operator: N1 Interactive Ltd

License: MGA/B2C/394/2017

Disputed amount: 4000 PLN

Complaint:

I am submitting a formal complaint regarding unpaid withdrawals from AmunRa Casino operated by N1 Interactive Ltd.

I requested two withdrawals:

2000 PLN – Bank Transfer

Date: 20/12/2025

Transaction ID: cb9a2eb0-ebe5-49c0-8b02-7fa023c13093

2000 PLN – Ripple

Date: 22/12/2025

Transaction ID: d08c5426-649b-4314-8987-75044e096c9a

Both withdrawals have been stuck in "verification" status for more than 20 days.

I have contacted customer support daily for over 15 days. I only receive generic answers such as "we are checking" with no real progress, no deadline, and no explanation.

My account is verified and there are no bonus or wagering issues involved.

I believe this is an unjustified and unreasonable delay in payment, which violates MGA player protection rules.

I request:

• Immediate payment of 4000 PLN

• Clear explanation for the delay

• Intervention from the complaint resolution team

I can provide screenshots, transaction confirmations and chat history as evidence

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Have you made any successful withdrawals from this casino before?
• When was the last time you communicated with the casino regarding the review of your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.