BassBet Casino - プレイヤーが賞金を受け取れずにいます。

Hello everyone, unfortunately I have to file a complaint regarding the online casino "Bassbet.com" or "Bassbet2.com". It concerns a total of €2500 in real money credit which has not been paid out for 11 days.

I am verified; the website requires no further information from me, and I have already had a successful withdrawal via bank transfer to the same bank account. The successful withdrawal was requested on June 15, 2025, and arrived in my bank account on June 20, 2025.

Regarding the current situation:

On March 22, 2026, I deposited €100 of real money and played with it. At the end, I had a real money balance of €1500 and wanted to withdraw my winnings. I requested three withdrawals of €500 each via bank transfer. Now it's April 1, 2026, 11 days later, and I still haven't received any money. The withdrawals are still pending, and even after three emails and a live chat with support, nothing has changed. Each time, I'm told the withdrawal takes a little longer, but without any specific timeframe for when I can expect to receive it.

Currently, three payouts of €500 each are pending, and I have another €1000 in credit, also won after a €500 real money deposit, which I cannot request as a payout because I am only allowed to have 3 payouts open at the same time.

I'm worried and I have a feeling something is wrong.

What are the next steps? What is the problem and when can I expect a payout?

Sincerely, Moritz.

Guten Tag allerseits, leider muss ich eine Beschwerde für das Online-Casino „Bassbet.com" bzw. „Bassbet2.com" abgeben. Es geht um insgesamt 2500€ Echtgeld-Guthaben welche nun seit 11 Tagen nicht ausgezahlt werden. 

Ich bin verifiziert, die Website benötigt keine weiteren Infos von mir und ich hatte bereits eine erfolgreiche Auszahlung per Bank-Transfer auf das gleiche Bankkonto. Die erfolgreiche Auszahlung wurde am 15.06.2025 beantragt und kam am 20.6.2025 auf meinem Bankkonto an.

Zur aktuellen Situation:

Ich habe am 22.3.2026, 100€ Echtgeld eingezahlt und damit gespielt. Am Ende hatte ich 1500€ Echtgeld-Guthaben und wollte meine Gewinne auszahlen. Ich beantrage 3x jeweils 500€ Auszahlungen per Bank-Transfer. Nun haben wir den 1.4.2026, also 11 Tage später und ich habe noch immer kein Geld erhalten. Die Auszahlungen stehen noch immer auf Verarbeitung und es tut sich auch nach nun 3 Mails und einem Live-Chat mit dem Support nichts. Mir wird jedesmal gesagt die Auszahlung dauert etwas länger, allerdings ohne konkrete Zeitangaben wann ich mit einer Auszahlung rechnen kann.

Im Moment stehen die drei Auszahlungen von jeweils 500€ aus und ich habe noch weitere 1000€ Guthaben, ebenfalls nach einer 500€ Echtgeldeinzahlung gewonnen, welche ich nicht als Auszahlung beantragen kann, weil ich nur 3 Auszahlungen gleichzeitig offen haben darf.

Ich mache mir Sorgen und habe das Gefühl etwas stimmt nicht.

Wie gehen wir weiter vor? Wo liegt das Problmen und wann kann ich mit einer Auszahlung rechnen? 

Mit freundlichen Grüßen, Moritz.

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Stay safe.

Dear mo_707,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the quick reply. I will continue to wait and will let you know. Kind regards.

Vielen Dank für die schnelle Rückmeldung. Ich warte weiterhin ab und gebe Bescheid. Mit freundlichen Grüßen.

Dear mo_707,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear mo_707,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru