BC.Game Casino - プレイヤーの賞金は没収されました。

Dear sir/madam,

I’m a long-standing VIP player at BC.Game with tens of thousands in lifetime deposits. On 27 October 2025, I participated in the Halloween Original Multiplier Challenge — a no-deposit promotional event.

The official rules were clear: All rewards are credited as Bonus Money, subject to a 35× wagering requirement before withdrawal.

As part of the offer. No maximum cash-out was ever mentioned anywhere, No reference to general terms or any other terms, no hyperlinks to any other terms, No link to deposit bonuses or anything similar.

I read the terms multiple times, completed over $10,000 in wagering, and built a $4,800 bonus balance. My day job is contracts manager for a multi national company so reading, u deranging and applying T&Cs is second nature to me.

Upon completion of minestrone, BC.Game automatically removed $4,500 and transferred only $300 to my withdrawable balance. This was never articulated as a rule of the bonus event, only the 35X wagering was mentioned with no bonus cap.

When challenged, they:

1. Cited deposit bonus terms (completely unrelated terms applicable to brand new joiners and first deposits). This set alarm bells going that they were raking through other terms to find a way not to pay me.

2. Pointed to General Bonus Terms Point 6 ("unless otherwise specified") — but the promo specified 35× wagering and was silent on cap, so no cap applies.

This is fraud by misapplication of T&Cs. The specific promo rules override general terms — and silence on a cap means no cap. This is absolute standard contracting practice.

BC game are being condescending and digging their heels in, finding reason not to pay. I would hugely appreciate if you could supper with:

• Full restoration of the $4,000 taken from me and ability to withdraw

. Compensation for the stress this has caused. It’s been days upon days of grinding, winning big, only for it all to be stripped away and treated appallingly as a long term customer, a VIP, and someone who has spend tens if not hundreds of thousands with them. (Optional, I’ll take your advice in this).

I know BC Game will refer to general bonus terms, but general terms were never mentioned as part of this Halloween bonus, nowhere was there any link or indication general terms applied, and wagering without cap was explicitly called out as part of this bonus.

unfortunately I’ve nowhere else to turn, your help is hugely appreciated. I’ve attached some screen shots, if you require anything further please let me know.

much appreciated

Stephen

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link to the promotional event you participated in?
• Could you kindly forward me the conversation between you and the casino customer support regarding the cap on your winnings at [email protected]? Alternatively, you may post screenshots of the communication here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica,

Thanks for the quick response, hope you’re well.

the promotional event is no longer running but I took screenshots, I may need to send a few messages to get the screen shots over. In the event it had ‘rules’ which mentioned 35X wager and didn’t mention anything about a cap on the bonus. When I challenged they directed me to the deposit bonus rules, which is completely different, and then general terms which wasn’t part of this Halloween event. I’ll share screenshots of those messages also for you. If you require any additional information or I can provide context please let me know.

my balance effectively went from $4,800 to me completing my wagering and dropping to $0 with $300 transferred to my real money. They just deleted thousands and said it’s not part of the promotion. I found it really poor given it was mentioned anywhere about a cap and they have had to pull in seperate terms to justify this.

thanks again for your help, these screen shots show the promotion and the ‘rules’ when you clicked the rules button. (General capped bonus terms not mentioned anywhere)

Stephen

As a follow up, please see the rest of the promotion screen shots I have.

And finally please find me chat exchange where they first of all directed me to a random deposit bonus rule which was unrelated, and then directed me to general terms which wasn’t linked or even mentioned anywhere in the Halloween bonus. The Halloween bonus only mentioned 35X wagering, no cap.

Apologies but it only lets me attached three at a time:

Last attachments. It seems crazy they can give you a bonus, you win, and they cap citing general terms which were in no way linked to the event. I asked for escalatation and to be directed to complaints department, as you can see they simply responded against they checked and won’t pay. (This is Vivian my VIP assigned assistant) If I can share anything else please let me know, thank you again.

apologies, one final note. point 3 of the rules is the key for me, they clearly state reward details in point 3 (pasted below). It’s credited as bonus money, subject to 35X wagering before withdrawal. Nowhere does it mention all wagering winnings are deleted or removed. I completely the wagering, and when I looked to withdraw they removed/deletes my entire balance above €300 initial bonus value.

3. Reward Details

All rewards are credited as Bonus Money, subject to a 35x wagering requirement before withdrawal.

Dear Stephenmcgovern1984,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice in BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. I wish I could be of more help. The casino can reopen this complaint anytime..

Veronika