BetFury Casino - プレイヤーが本人確認（KYC）の問題に直面している。

Having problems with kyc. They dont accept my bank statement as a proof of a adress. Asking if i have another documents with proof of a adress but i dont have any other. But still i their rules is written that bank statemant is accepted.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that you do not have any utility bills in your name that could be sent to the casino as your proof of address?
• Have you filled out your profile fully and correctly, including your residential address?
• Which other documents have you sent to the casino for the verification of your account? Have these documents been approved by the relevant department of the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Marchyooo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru