BetFury Casino - プレイヤーはアカウント閉鎖後に払い戻しを要求します。

Hello Casino Guru Team,

I am submitting this complaint regarding my recent experience with BetFury,

Between 28 November 2025 and 2 December 2025 I deposited a total of €2,254.55 in just 5 days via XRP.

The deposit pattern was extremely compulsive: more than 30 rapid deposits in a few hours, constant loss-chasing, almost zero wins.

BetFury:

• never requested KYC or source-of-funds verification

• never applied any deposit limits, session limits or reality checks

• never sent a single responsible-gambling message or warning

• never intervened despite blatant red flags of severe problem gambling

When I closed the account on 2 December citing gambling addiction, BetFury refused any refund claiming they "are not legally required to apply proactive interventions".

This is a clear breach of responsible gambling obligations and duty of care under any reasonable standard, even under Curaçao regulations.

I request the full refund of all deposits (€2,254.55) to the original XRP wallet used for deposits.

Attached:

• Excel file with all 30+ transactions (date, amount, TxID)

What I want the casino to do:

Refund the entire amount of €2,254.55 to my original XRP wallet.

Thank you for your time and assistance.

I am available to provide any additional information or documentation required.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFury Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account is currently accessible to you? Has the casino concluded that you need protection from further playing and closed your account?
• Have you informed the casino at any point that you are suffering from gambling issues or are struggling to control your gambling?
• Have you unsubscribed from the casino's marketing communication?
• Could you please share the communication you had with the casino on this topic? Send emails or chat transcripts to my email at [email protected], or post screenshots here

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Thank you very much in advance for your reply.

Best regards,

Tomas