Betlive Casino - プレイヤーの撤退が大幅に遅れます。

Hello

I've been waiting for a 2 withdrawals of 1000€ 906€, I requested them on 16.03.2025 despite multiple contact attempts they keep telling me it will be paid as soon as possible.

On Monday 14.04.2025 I got email with information

" We are writing to confirm that your withdrawal will be processed and paid on Tuesday. "

I expected full amount of 1906€ to be paid, however on Tuesday they only send me 999 USDT ( if it's the 906€ one, there is even hidden fee of ~20USDT?? as per 14.04.2025 906€=1022$ )

As you can see on the screens they can't provide any informations when rest of my money will be paid, this casino is rated way too high, it's unbelievable to wait a month for a withdrawal and another month for the rest?

I did not use any bonuses there and my account is fully verified, I really don't understand that situation.

Dear dylstri666,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betlive Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share the screenshot of your 2 withdrawal requests with status visible?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

• Have you made any successful withdrawals from the casino in the past?

That was my first withdrawal ever.

• Have you accumulated your winnings with the help of a bonus?

As I previously stated, I did not use any bonuses.

• Could you please share the screenshot of your 2 withdrawal requests with status visible?

They still did not pay it.

Thank you very much, dylstri666, for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear dylstri666,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Betlive Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I got that 1000€ withdrawal finally. I think this might be resolved.

Wonderful! Thank you dylstri666 for letting me know!

I´m so glad to hear that your issue has been resolved. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

Casino.Guru