Betunlim Casino - プレイヤーのアカウントは説明なしに閉鎖されました。

I deposit 75€

They closed my account 

And they answer not my emails anymore 

And there chat support is a stupid BOT 

And all the positive reviews you read, thats false of course. They ask players for do this for a little refund. Everyone with brains knows this.🤷

Patetic casino 

Shame on you

It will be closed soon 

Sam

Dear samwouters8706,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betunlim Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly your account was blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino supporting your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas ,

Please close this complaint, this player did not make any deposits with us, he threatened to write complaints, asked for more no deposit bonuses and free spins. He won't be able to provide any information because he doesn't have it!

He was blocked due to foul language and insulting the support team, he does not have and never had funds on his balance, he activated all the promo codes for free free spins and that's all! Confirm attached

@ Betunlmlinm

Lyers! HYPOCRITE 🙂

That email proves nothing.

Yes i asked no deposit spins , so what?

And yes i told that i would do complaint iff you dont stop with ignore my questions.

Now you can answer? But last 3 weeks every day ignore.

Very proud? 🤡

Point is that you IGNORE all my emails and your chat is an irritating chatbox without live support. 🙂

@ dear Thomas

I deposit 75€ also.

This transaction is never reached the casino but is out my bank card to their company.

@ Betumlin

I never played free spins @ your scam casino.

Stop lying.

Proves? 🙂

Surprise that you wake up now.

I thought you were dead.

Never 1 answer in 3 weeks. 😉

Regards

Thanks both parties for your reply.

I would kindly ask both parties to keep the discussion civil.

Dear samwouters8706,

• Could you please share proof of a deposit made to the casino?
• Have you received any confirmation from the casino your deposit was issued?
• Have you made screenshots of the deposit history found in your player's profile as proof? Would you be able to share it with me?

Post the screenshots here, or send them to my email at tomas@casino.guru

Dear samwouters8706,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, the player has not responded to our messages and inquiries. Therefore, we cannot proceed with further investigation and have no alternative but to dismiss this complaint. The player can reopen this complaint after submitting the requested information to tomas@casino.guru