Betyoner Casino - プレイヤーの出金が遅れている。

So casino is treating me disrespectfully.First of all this all started couple month ago first i had 84 usdt on my account which they were not letting me to withdraw and couple days ago i finally withdraw the 44 usdt and when i requested new withdrawal with the rest of the funds they first approved it, but now they are treating me very badly saying some lies that they will sent funds yesterday, but nothing happened it still have not arrived.Last time i have contacted them today i wanted to know why they are saying some lies, but now they are saying that from their side there was no such thing sad. Unfortunately i have no screenshot of them saying that it will be sent yesterday, because every time you start the conversation in the chat the old one deletes and this happens every time you want to send them a message in the live chat.I am very devastated with all this treatment which i get from their side and i want to finish all this with just clearing my balance. They do not want to act normally so i have no other way to get help from casino guru.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear selrus22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear selrus22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila