BillyBets Casino - 決済が遅延しているとのクレームがあります。

i think i'm going to have problems with my 300 euro withdrawal as it's been more than 24 hours and the status of the withdrawal remains the same. i talk to them in chat and the answers are always the same. predefined answers without informing anything new. i'll post updates on the case as they say it takes up to 4 days or 96 hours.

acho que vou ter problemas com o meu levantamento de 300 euros pois já faz mais de 24 horas e o estado do levantamento mantem-se igual. falo com eles no chat e as respostas são sempre as mesmas. respostas pré definidas sem informarem nada de novo. vou postando as atualizações do caso pois eles dizem que demora ate 4 dias ou 96 horas.

Dear rsequeira8686,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I don't think you understand! they say you don't need to validate your account

acho que não percebeu! eles dizem que não é necessário fazer validação da conta

Dear rsequeira8686,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear rsequeira8686,

We hope you are doing well!

As per our main Terms & Conditions, which you automatically agreed to upon registration — specifically clause 6.15 — withdrawals may take up to 96 business hours to be processed, excluding weekends.

We would like to clarify that your €300 withdrawal was successfully processed within this timeframe.

Thank you for your understanding.

Kind regards,

BillyBets casino team

Dear rsequeira8686,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.