Bitsler Casino - プレイヤーの撤退が遅れています。

Hello Team,

its been more than 2 days my money is on Hold.

no one is helping me out.

my account is verified already 2 days ago.

still this casino is not releasing my money.

please complain and help me out.

please expedite this issue and resolve it.

Dear sapneeldesai92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification, an investigation of your gameplay, or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

It’s been now 14 days since my money is on hold. Still my money is not released yet. Such a scammer site.

Thank you for the information.

Have you made any successful withdrawals before?

Am I correct in understanding that your account is fully verified and that all your identity documents have been checked and approved by the relevant casino department?

What types of games did you play - e.g. slots, live casino games, sports betting?

I played only sports betting.

My account is fully verified as they took 3 days to verified and asked lots of documents.

I haven’t made any withdrawal before from this site.

Have you contacted customer support to ask about the reason for the delay in the processing of your withdrawal request?

If you have any relevant communication, please forward it to me at veronika.f@casino.guru. Alternatively, you may post screenshots here.

Dear sapneeldesai92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.