BitStarz Casino - プレイヤーのアカウントは閉鎖されました。

I deoosited money in btc and won a few times cashingnoutn0.2 btc. 0.5 btc and anotherm0.2 btc my account was ckosed and i djdnt get any momey btc from withdrawals

Dear 6jfypmcsmd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more information by answering the following questions:

• When was the last time you successfully accessed your casino account?
• What reason, if any, did the casino provide for the closure of your account?
• Have you received any communication from the casino regarding your withdrawals?
• Did you encounter any error messages or issues during the withdrawal process?
• Have you attempted to reach out to the casino’s customer support? If yes, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello,

It has been about a year bitstarz doesnt respond to my emails and they daid something about using s bonus j didnt qualify for.

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

This complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion.

Best regards

Veronika