Casinia Casino - プレイヤーはアカウントを閉鎖できず、返金を求めている。

I cannot self exlcude from this casino. I have emailed and been explicit about an addiction and the need to close the account.

They do not reply. They send unsolicited bonuses.

I am requesting them to close my account, stop soliciting me, & refund of any deposit (-withdrawal) since I requested closure last year.

I am attaching the original request to close + deposit/withdrawal history + user account info + chat support acknowledging they see my emails.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Casinia Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• Could you please advise when was the last time you made a deposit in this casino?
• Do you currently still have access to your casino account?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila