Casino Extreme - プレーヤーは認証が遅れていることに不満を抱いています。

Verification takes foreva other casinos say the same thing about 3-5 days but only takes them less then 15mins

Dear Denise1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

When I made the withdrawal it said I need to be verify so I contact customer service in told them I need to be verify so the customer service representative said you can withdrawl now they took the money out my account I got a email saying confirm my withdrawal so I did that next thing I kno the money was back n my account the customer service representative did something so I can make the withdrawal but like I said they put the money back on my casino saying verification

In extreme casino is like brango casino and limitless they verification is quick

Could you please advise if you submitted all the requested personal documents for verification? How many days ago was it, please?

Dear Denise1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.