Casino Extreme - 出金リクエスト後、プレーヤーのアカウントへのアクセスは制限されます。

After making it a deposit and warning a large sum of money I went to withdraw it and it said I need to verify my account and after I submitted the needed documents it kicked me out and I have tried to log back in and I didn't know where I've tried reaching out to the company via email address them without logging in and I have not gotten any response

Dear andyduby,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you cannot log into your casino account?
• Is $600 (dispute value) being held in your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear andyduby,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.