Cazimbo Casino - プレイヤーの撤退が遅れています。

My name is Flavia L., and I would like to file a formal complaint regarding my pending withdrawal of 150 EUR from Cazimbo to my Skrill account, requested on 27/10/2025

It has been more than 7 days, and the status still shows as "Pending". Despite repeated messages to Cazimbo support, no progress has been made.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear flavialatifi67065,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika

We’ve reopened this complaint at the request of flavialatifi67065. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear flavialatifi67065,

Please do not press Resolved button if your complaint is still active. We won't open more than one complaint regarding the same issue at the same casino.

Please forward me the most recent communication between you and the casino regarding the cancellation of your withdrawal requests at [email protected].

Also, kindly send me a screenshot of your withdrawal history, showing the current withdrawal requests. Thank you for your cooperation.

They don't give me the €150. I cancelled and requested the withdrawal 4 days ago but nothing, they don't give me the money.

non mi danno i 150€ ho annullato e ho richiesto il prelievo 4 giorni fa ma nulla loro non mi danno i soldi

Thank you for letting me know. I understand that waiting for your winnings can be frustrating, but please remain patient and avoid cancelling this withdrawal request. If the funds are not credited by November 17, kindly inform me so we can continue with the investigation.