Dragobet Casino - プレイヤーが賞金を受け取れずにいます。

On January 2nd, I submitted a withdrawal request of €4,000 from my DragoBet account.

As of today, this withdrawal has still not been processed or paid, without any clear or valid reason.

I have contacted DragoBet’s customer support multiple times regarding this issue. Each time, I receive the same generic response:

"All withdrawal requests are processed on a first-come, first-served basis. We try to do everything as fast as possible, but our finance department checks every cash out in order to prevent fraud. So it takes some time."

This explanation has been repeated for days, without any additional clarification, timeline, or evidence of an actual investigation.

My account is fully verified, no bonus was active, and no violations of the terms and conditions have been communicated to me.

At this point, the delay is unreasonable and unjustified. Holding my funds for such a long period without transparency or a concrete reason is unacceptable and raises serious concerns about the casino’s payout practices.

I am requesting Casino Guru’s assistance to:

Clarify the real reason for this prolonged delay

Ensure the immediate processing and payment of my €4,000 withdrawal

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Stay safe.

Dear Ashhho,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center