Dudespin Casino - 選手の退出手続きが遅延しています。

I played there and submitted a withdrawal request on March 30th, which has not yet been processed.

After all the negative complaints about the payouts, I'm filing a complaint immediately. The account also states that verification is not currently required.

Deposit via bank transfer and cryptocurrencies.

With a 300% bonus and a turnover of €28,000 at a maximum of €5 per round.

(WITNESS AVAILABLE)

Please help immediately!

Habe dort gespielt und eine Auszahlung am 30.03 eingereicht, diese wurde bisher nicht bearbeitet.

Nach den ganzen negativen Beschwerden über die Auszahlungen reiche ich direkt Beschwerde ein. Im Konto steht auch es muss zurzeit nicht verifiziert werden.

Einzahlung per Bank und Krypto.

Mit Bonus 300% und Umgesetzt 28.000€ auf max 5€ pro Runde.

(ZEUGE VORHANDEN)

Bitte direkt um Hilfe!

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear GoldenShower91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear GoldenShower91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru