Eldoah Casino - プレイヤーのアカウントは閉鎖されました。

I received a 10,000 yen bonus and applied for a withdrawal of 40,000 yen, including winnings from trades that met the redemption conditions.

However, the withdrawal was not processed, and my account was blocked.

I've attached a screenshot of the email explaining why I was blocked.

There is absolutely no truth to these allegations made by the casino.

I haven't received any emails from the casino.

We appreciate your cooperation.

10000円のボーナスを受け取り、還元条件を満たした取引、勝利金を含む40000円の出金を申請しました。

しかし出金はされず、私のアカウントはブロックされました。

ブロックをされた理由が記載されたメールのスクリーンショットを添付します。

カジノが提案するこれらの指摘について、一切の事実はありません。

カジノからはメールの件はありません。

ご協力をお願いいたします。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Which bonus did you play with? If possible, please post a link or promo code you used to activate the offer.

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

1.live casino focused on

2.Completely Yes

Withdrawal requests used to be approved without any issues.

3.The link has exhausted

↓

"English Translation"

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear pet6on,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina