EmirBet Casino - 当該プレイヤーは出金が遅れていると考えています。

The website is not responding to my withdrawal request.

I have contacted them via live chat, but there is no clear response—they only ask me to wait.

Other staff members direct me to send an email, but there is still no response.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Thank you for your response.

Please be informed that my account has been fully verified, including the deposit method and account statements, all completed with the casino. Unfortunately, I am still not receiving clear answers or responses regarding my withdrawal.

Furthermore, according to your procedure, intervention occurs only after 14 days. However, this unjustified waiting period is completely unacceptable, as I regularly play on other sites where withdrawals are processed within 48 hours, including approval or at least an explanation for any delay.

What has occurred with EmirBet is highly irregular and indicative of fraudulent behavior. Several factors have led me to submit a complaint to your office after confirming that this site is likely operating fraudulently.

I kindly urge your office to intervene immediately and assist in resolving this matter.

Thank you for your attention.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika