EstrelaBet Casino - プレイヤーのボーナスが遅れています。

i bet another 100 on the game and the bonus never comes in - this is the third time

apostei mais 100 no jogo e não entrou o bônus nunca entra já é a terceira vez

Dear Deivili1109,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EstrelaBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please explain which game have you been playing?
• Could you please explain what bonus you wish to receive?
• Have you contacted casino support and asked for assistance? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Er to bet 100.00 on the jewels of the stars to win 60 on the lucky tiger

Er pra apostar 100,00 na jóias das estrelas pra ganhar 60 no tigre sortudo

Dear Deivili1109,

I am afraid I don't understand what you mean or how we may be of assistance. Try sharing screenshots to better illustrate the issue.

Dear Deivili1109,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.