Fairspin Casino - プレイヤーは入金遅延の問題に直面しています。

no problem all the time, withdrawals deposits everything fine.. I am verified. I deposited 6000 CZK, it came, then I wanted to exchange it for their crypto and use their hold to earn program and it didn't come anymore and they have a problem solving it somehow..

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fairyspin (https://fairspin.tv/cs/).

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain when the incident happened?
• Was it the first time you wanted to exchange fiat for crypto via the casino's system?
• Could you please share with me your communication with the casino regarding the issue, or other evidence of the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Dear hochiii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru