FeliceBet Casino - プレイヤーの入金が遅れています。

I registered on September 28, 2025, and made a deposit of €100 using a CASH-LIB voucher. The money hasn't been credited to my account, even 17 hours after the deposit (as of now). However, the casino redeemed the voucher immediately. While support is nice, they haven't helped me with the matter. I was asked to submit a screenshot of the voucher purchase, which is totally unusual, but I did. And I wait and wait and wait. Please stay away from this crappy casino!!!!!!

Ich habe mich am 28.09.25 neu registriert und eine Einzahlung von 100 Euro per CASH-LIB-Voucher geleistet. Das Geld ist auch 17 Stunden nach Einzahlung (Stand jetzt) nicht meinem Spielkonto gut geschrieben. Der Voucher wurde aber seitens des Casinos sofort eingelöst. Der Support ist zwar nett, hilft in der Sache aber nicht weiter. Ich sollte einen Screenshot einreichen vom Erwerb des Vouchers, ist total ungewöhnlich, habe ich aber getan. Und warte und warte und warte. Bitte meidet dieses Dreckscasino!!!!!!

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Dear Ralf1506,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Almost 24 hours have passed now, and I've chatted with 5(!) different customer service agents, and each one wanted to forward my request to the appropriate department. So far, I've had zero success. I think my money is gone and in the clutches of a gang of scammers...

Es sind jetzt fast 24 Stunden vergangen, ich habe mittlerweile mit 5(!) verschiedenen Agents im Kundenservice per chat geschrieben und jede(r) wollte mein Anliegen an die entsprechende Abteilung weiter leiten. Erfolg bisher: NULL. Ich glaube mein Geld ist futsch und in den Fängen einer Betrügerbande....

Parallel to my post just now, I received an email: Just when you think the rip-off can't get any worse, Felicebet Casino comes along. They've verified that I purchased the voucher correctly. I can now use the code to make a deposit. The only problem is that the code has long since been redeemed and, of course, is invalid if I try again...

Parallel zu meinem Beitrag gerade eben, erhielt ich eine email: Immer wenn man denkt, noch mehr Verarsche geht nicht, kommt das Felicebet Casino. Man habe geprüft, dass ich den Voucher ordnungsgemäß erworben habe. Ich könnte nun den Code für die Einzahlung nutzen. Dumm nur, dass der Code längst eingelöst wurde und natürlich bei einem erneut erfolgten Versuch ungültig ist....

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ralf1506,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika