FoxyPlay Casino - 選手の退場が遅れました。

Casino have problem with withdrawal.They said me that my withdrawal willbe approved in 72 hours. This time has finished and withdrawal 847 pln is still pending.Customer support always respond the same: "we will contact with financial department and your withdrawal will be approved very soon".But they do nothing.I played this casino for some months, and always there was problems with withdrawals.I always must ask hundred times to accept my withdrawals.Also support is one big tragedy.They never respond mails.I see other players have the same problems.

Dear paweln1984,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi.

Yes,payment is still pending.My account is fully verified.I asked withdrawal 5 days ago.

My withdrawal has been approved.Problem is solved.thanks!

kindly ask to delete my account on casino guru

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, paweln1984, for your confirmation.

As per your request, your Casino.Guru account will now be deactivated.

Best regards,

Petronela

Casino.Guru