FS Casino - プレイヤーのアカウントは、明確な理由もなく閉鎖された。

I have now received the following response from the casino:

"Your account has been blocked due to a violation of Rule 8.3 (use of third-party information). The creation of new accounts and further gameplay on the website are prohibited."

This is the first time the casino has provided any reason for blocking my account. Prior to this message, no specific allegation, explanation, or evidence had been presented to me.

I completely deny these accusations. I have never knowingly used any third-party information, and I have not been provided with any evidence showing how I allegedly violated Rule 8.3.

I registered my account on March 22, 2026, claimed a deposit bonus, and played both live casino games and slots. During the entire period of my activity, the casino never raised any concerns regarding my account. Instead, we were engaged in KYC-related communication.

The casino has now confiscated a balance of approximately €3,050 while providing only a brief reference to a rule number and a general accusation. No specific details have been disclosed regarding what information was allegedly used, when the violation supposedly occurred, or what evidence supports this conclusion.

I respectfully ask the casino to provide:

A detailed explanation of the alleged violation;

The specific information that is claimed to have belonged to a third party;

Evidence supporting the accusation;

An explanation as to why this issue was not raised during the KYC process if such concerns genuinely existed.

At this point, I believe the casino has failed to justify both the account closure and the confiscation of my funds. I kindly ask Casino Guru to request supporting evidence from the casino and assist in obtaining a transparent explanation of this decision.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear yuma7rin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• When exactly was your account blocked?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean