Funbet Casino - プレイヤーが賞金を受け取れずにいます。

Good evening, I have withdrawn 1000 euros by bank transfer and another 500 by btc and I have another 11000 to withdraw. They tell me that my money is safe and that there is no reason to worry, but I don't see any light, so I wanted to ask you to tell me if it is valid and if my money will definitely arrive.

Καλησπέρα σας έχω κάνει ανάληψη 1000 ευρώ με bank transfer και άλλα 500 με btc κ έχω άλλα 11000 ανάληψιμα μου λένε ότι τα χρήματα μου είναι ασφαλή και ότι δν υπάρχει λόγος ανησυχίας αλλά δεν βλέπω κάποιος φως οπότε ήθελα να σας ρωτήσω να μ πείτε αν είναι έγκυρο και αν θα μπουνε σίγουρα τα λεφτά μ

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Nazovic88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They didn't ask for identification because they told me it wasn't necessary.

Δεν μου ζήτησαν ταυτοποίηση γιατί μου είπαν δεν χρειάζεται

Good morning, another question. The email I have registered with the funbet casino is no longer working and has been blocked. Can I change my email easily by sending them an email with my new one? Or will there be a problem with that?

Καλημέρα σας άλλη μια ερώτηση . Τ εμειλ που έχω δηλωμένο στο καζίνο της funbet πλέον δεν δουλεύει και έχει μπλοκαριστεί μπορώ να αλλάξω το εμειλ μου εύκολα με τ να τους στείλω ένα εμειλ με Τ καινούριο μου ; Ή θα υπάρχει κάποιο πρόβλημα με αυτό ;

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nazovic88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila