Gamdom Casino - プレイヤーの賞金は没収されました。

Hello, Casino Guru Team!

I would like to file a complaint against Gamdom Casino regarding the confiscation of funds from my account totaling approximately $1,700.

I was actively playing on the Gamdom platform, making deposits and playing fairly. At some point, someone sent me a sum through the chat. I perceived it as a gift and used it in gameplay along with my other funds.

I was playing very riskily, going "all-in" on Crash and Green, and thanks to this, I fairly won around $1,700. After that, I completed the verification process (KYC), and for four days, the support team kept assuring me that everything was fine with my account and that the withdrawal delay was just a standard procedure. They also told me my account was in good standing and that I had nothing to worry about.

However, later my balance was completely wiped. I was told this was because the funds I received supposedly came from an account that violated the rules — even though I had no idea who sent them, and I had no connection with that person.

I understand the platform needs to protect itself, but taking away all honestly earned funds is unfair. The disputed amount could have simply been excluded instead of confiscating everything.

I played fairly, passed all checks, and trusted the platform — yet in the end, I was left with nothing. This was a very difficult emotional experience.

I kindly ask you to reconsider the situation. I’m not asking for special treatment — only fairness. Even a partial refund would help restore trust.

Attached are the support chat logs, proof of deposits, bets, and KYC completion.

Sincerely,

Denis

Email: [removed by casino.guru admin]

Account ID: 16723690

Dear kwosizilos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamdom Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you also played with your own money, or do your winnings come from the money that you received as a tip exclusively?

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi, I’ve made many of my own deposits on this account — some around $40, some smaller, and some larger. I’ve always played fairly. I even received the Weekly reward here, which is partly based on my deposits and gameplay. (they reset my weekly). As for this specific win, I don’t exactly remember — maybe I still had some deposit money left in my balance at that time. But the important thing is: I didn’t know the money was "bad" or came from someone else. I played honestly and took real risks! Support kept assuring me for four days that everything would be fine. This situation has been a moral blow to me. Instead of canceling my entire balance, they could simply deduct the disputed amount from my winnings — or even offer some kind of moral compensation.It’s like if a player receives just $1 from someone else, or someone transfers money to them — and then they go on to win a million dollars. Does that mean their entire balance should be wiped? Is that really fair? I’m sure this is just a mistake and that Gamdom got confused because of the high number of requests. I really hope that’s the case, because people online say this is actually a good and trustworthy platform.

?

Thank you very much, kwosizilos, for providing the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kwosizilos,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

that is sad :C....

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear kwosizilos,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino.

https://casino.guru/licensing-authorities/curacao-license

https://casino.guru/licensing-authorities/comoros-license

Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Hello Jozef,

First off I apologize for not seeing this time and responding so late.

This case was a simple one and unfortunately kwosizilos was caught in the middle of crosshairs and actions had to be taken. The money he had received via our "tip" function on site was earned through abuse from another account that had farmed up our free money feature to a substantial sum. This money was oddly tipped over in full to kwosizilos and we flagged both accounts in abuser state for further investigation. Unfortunately, with only the suspicious betting done with the abused tips (as the player stated "I was playing very riskily, going "all-in" on Crash and Green") and no KYC information from the abused account and no other identifiers available, we could not positively link the two together. Once we received KYC information from kwosizilos and cleared his account, we proceeded to confiscate the abused funds that were not from his own deposit and give fully account functionality back to him.

Due to the funds being abused, we have no choice but to confiscate.

I hope this clears the air.

Dear kwosizilos,

could you please react and confirm?

Hello,

Honestly, I’m just exhausted at this point — and it's becoming almost ridiculous.

1) I’ll repeat once again: I’ve always deposited and played honestly.

I had no idea where those "tips" came from — how could I possibly know?

I played fairly and legally. What matters is that I’ve made multiple deposits myself and never asked anyone to send me anything.

2) I submitted a new complaint about 3 weeks ago, but CasinoGuru still shows the last message from April 11, which is extremely outdated.

I'm also in a Discord group with over 20 active Gamdom players, including high-rollers — and they’re all just as confused why the casino hasn’t resolved my issue yet.

If needed, I can provide screenshots and names of players from that group to prove this is a real community.

3) Now the most frustrating part:

About a month and a half later, another user was flagged for suspicious activity — he had received funds from chat giveaways.

He was also asked to complete KYC, but guess what?

They DID NOT confiscate his entire balance! (check screenshoots)

Only the tipped money was removed. The rest of his balance (including winnings) was left untouched.

I have all the screenshots of this case — and people in our group are seriously laughing at how inconsistent and unfair this is.

4) And now the worst part:

The casino is now ignoring all my emails completely — no replies, no updates.

It feels like they’re just trying to delay and wear me down until I give up.

5) Lastly, my account was reviewed and verified a total of 5 times — by both support agents and administrators.

Each time, they confirmed that my account is legitimate and clean.

To be honest, this whole situation now looks like the casino just doesn’t want to pay out because the amount is significant.

I’ve been going through this for almost 2 full months. It’s mentally exhausting, and I really need this to be resolved fairly.

I’m trying to attach the screenshots, but it’s not working.

After I upload the files, the "Submit Reply" button just keeps loading forever and never sends the message.

Dear Gamdom Casino Team,

Could you please react? It’s quite an unfortunate situation, and it would be greatly appreciated if you could find some sort of compromise. If you imagine being in kwosizilo’s position—playing, winning, and later finding out that everything was lost due to someone else's actions—it’s understandably upsetting.

Thank you for your understanding and consideration.

Thank you for the response! I would really like to reach a compromise as well. I truly hope that the platform respects its players and that the time spent discussing this matter wasn't in vain. I genuinely want both sides to come to an understanding and see the situation from both perspectives. I still honestly believe that Gamdom is a good and reputable casino, and this was simply a case of misunderstanding.

Hi Jozef,

This is a very simple case. The OP received a tip from a user which was their entire balance which is not very common behavior. Both accounts were flagged and investigated. It seems the player who tipped the OP was abusing our rain feature by farming over a long period of time and subsequently tipping the entire balance to the OP. Due to the funds being farmed via abuse, the entire gameplay was voided and the balance was removed. Since these funds were obtained via abuse and not from the OP's actual money, this case was marked closed as the OP kept pushing that these funds belonged to him when they clearly did not. The OP continued to harass support so his chat was re-evaluated and closed due to RG safety.

If you would like logs or any detailed screenshots from our back office, please provide an email and I'll be more than happy to send that your way.

There will be no compensation because the player received and gambled with abused funds.

Best regards,

Felix

Hi Felix,

Thank you for your reply.

I understand your position regarding the origin of the funds, but I’d like to express my side clearly and respectfully. I received the tip through the built-in platform function, and from my side, there was no indication that these funds were "abused" or obtained improperly. I genuinely believed they were legitimate.

Additionally, I have made my own deposits and played fairly. It’s not accurate to void all gameplay and balance without a full review of my account activity, especially considering I had no relation to the person who sent the tip, nor did I know about any abuse.

I’m asking not for special treatment, but for a fair and transparent reassessment. If necessary, I’m willing to provide my own evidence, or speak to support again with full cooperation.

Please also consider that players trust platforms like Gamdom to protect both sides equally. I still believe this was a misunderstanding and not malicious behavior on my part.

Dear Gamdom Casino Team,

Could you please provide me with the player's full game history, along with a highlight of when the tip was credited and the exact amount? I would like to better understand the conditions under which the player achieved their winnings.

Thank you for your assistance.

jozef.k@casino.guru

Detailed e-mail and data to support has been sent your way to jozef.k@casino.guru.

Thank you

Dear kwosizilos,

I can confirm that I have received relevant evidence from the casino team. Based on the information provided, it appears that you received the tip at a time when your account balance was already empty. Since the tip did not come from your own deposit but was instead sent by another player — and the funds are linked to abusive behavior — the casino's actions appear to be justified.

While I understand this situation is unfortunate and you were playing without a real chance to win, the funds used were not your own. As such, I do not have the authority to compel the casino to pay out any winnings in this case. Therefore, I am closing the complaint.

Of course, you have every right to disagree with my conclusion. If you wish to pursue the matter further, you can contact one of the casino's licensing authorities. Please find the relevant links below.

https://casino.guru/licensing-authorities/comoros-license

https://casino.guru/licensing-authorities/curacao-license

Kind regards, Jozef