Golden Genie Casino - 選手の退出手続きが遅延しています。

I've been waiting for my withdrawal for nearly 6 weeks they just keep coming with the same excuse I've never known a site like it

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Dear Kev84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me a screenshot of the payout request and any recent communication between you and support regarding the delay? Post screenshots here or send the information to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas