Grande Vegas Casino - 決済が遅延しているとのクレームがあります。

Hello so this is what i wrote about what happens with thsi Grandea Vegas

You wouldnt have even got a the star if it would have let me post a review without one.... they defiately got themselves a scam goin.... i started with the free spins wanted to keep play because was running low on the free spins, so throw 20 more in to see what happens..... i start winning! Get up to 300 or 400 and go to try to cash out. Cant find a way to do that anywhere!? So after lookin for a way to verify my account and all the other hoops they want u to jump thru. All denterants tryin to get you to get so frusterated that u give up or put it all back....... which worked.... so was like fu k this casino im goin to go bet a bunch of $20 or more dollar bets to just be done.. drop to $5 bets for the last $40 or $50 bucks... set the auto spin and look away to talk to my girlfriend... look back and just hit a jackpot for $12500. Never in my life would i win $12500 in anything!! But i did!!! Finally figure out how to get verified and it was a absoulte night mare took for ever and finally i get my shit verified... go to try to cash out my winnngs happier the hell!!! That proves to be a rough road too..... finally figure it out to the best of my ability.. start the process. Couple hours later these fools pull a fast one and steal every penny back from me say that i added my money ($25)to the free spins that i was already playin. So i could spend more time in there lil casino. And i guess u cant do that! so they can steal all ur winnings back after u start the withdraw process. First they stopped my withdrawl i had in the process of being shipped off to me. I was attempting to get every penny off there and in to my bitcoin wallet 5 withdraws of $2500... the equivalant of $12486 all together.... (i hate math!!! sue me.....) they let a person win but u aint leavin with any of it.. they will be sure of that!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I did try to withdrawl and the verification process was succsessful the issuebis that they arebdaying ibbroke a rule i did not break and they took all my winnings

Due to the fact that this complaint is a duplicate of an existing one, it will now be rejected. Thank you for your understanding.