IceCasino - プレイヤーの入金が遅れています。

Money is not being added to my casino wallet, costumer support is of no use it's always giving scripted response. There is no use concerning them.

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Dear Bolbam,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with your deposit not being added to your casino wallet.

To understand the situation better and contact the casino effectively, could you please clarify a few details?

• When exactly did you make the deposit (date and time)?
• Which payment method did you use (bank transfer, UPI, card, e-wallet, etc.)?
• Could you please confirm which of the screenshots you sent shows the correct transaction related to this deposit? If possible, please describe what we should be seeing on the correct proof of payment.
• Has the casino ever confirmed receiving the funds, or has the deposit never appeared in your account at all?

If you received any emails or messages from customer support, you may also forward them to [email protected] so we can review them.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello guru, they are not sure if it's credit or not as of on chat , I had transferred this amount yesterday on 30th Nov 2025 via a upi (p2p)

Guru , u c " when I made a deposit order I have entered a value which was 508 and when I went ahead for processing it came to sub total of 510. Which I dint realize at that point and made transfer of 508 as soon as I got merchant upi address. Although I payed him 508 due to shortage of 2 rupee it didn't get processed Guru.

, I tried explaining this to support but instead of help I was asked to be patient get processed Guru. , I tried explaining this to support but instead of help I was asked to be patient

Dear Bolbam

We've checked the logs. You've opened up the cashier at least 16 times, did you face any issues with the depositing? Please let us know.

The amount was credited onto your account balance.

Wishing you good luck and big wins!

Regards

Yes it's now credited, I know that I tried to get help from support for so many times in the past hours, which was of no use .without casino guru's help I would probably have to wait for few more days I think.

Instead of your company protocol ( make customer wait for 24hours) and after 24hr say your issue had been forwarded to financial team, and will be addressed , just to nag extra bucks from gambling addiction for me it highlights it's a bad idea already.

There are so many options as I said and issues like this are handled within an hour or less and I expected same from you sight that is why I contacted 16 times ice casino support I think.

Thank you Guru for everything hope you will have blast this coming holiday. Happy holiday boss

Dear Bolbam,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru