Instasino Casino - プレイヤーが賞金を受け取れずにいます。

Hi - thanks for helping.

On 20-11-2025 I have requested a 5000 EUR withdrawal and the day after I withdrew 3729,75 EUR on 21-11-2025 with Instasino. In their terms and conditions they state they need a maximum of 2 banking days to process the payment. Now yesterday after countless amounts of reaching out to the support of the casino and they stating that I should wait more (mind you I waited almost 2 weeks for my funds), I got a hold of the vip manager on Whatsapp. He told me to cancel the 5000 EUR withdrawal, as there was a chance that since it was a big amount my account could be frozen. I did that with the initial 5000 EUR withdrawal and did not amend the second withdrawal `a 3729,75 EUR as per the instructions of the vip manager.

He assured me that today 2 december 2025 in the morning, my funds will appear on my account. The morning has ofcourse passed and all my withdrawals are still pending. Nothing has been paid to me yet, while this checking and processing should really take 1-2 days maximum. They are just delaying it on purpose which is really unethical and I just want to be paid out. Please help me on this matter. Thank you.

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Dear Farid1997,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Farid1997,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.