Jackbit Casino - プレイヤーのアカウントは閉鎖されました。

Hello there casino in the name know i had mutiple accounts and allow it , they accepted that i go with 540 $ and never play in their page did verification as they asked also a video verification to go by date full name id card website name and username , after i did all that they changed they thing and decide to block all things and go by license thins ...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jackbit.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you opened multiple accounts in the casino, to your knowledge? What were the reasons to do so?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello there Thomas my friend hopefully you re doing great , evidence send to your email

I had many mutiple accounts the know all , in the ones i lossed monney they did not care but the ones i won the money they cared how surprise , they were fully aware for those accounts and there was not a problem untill i withdraw , there were so many problems to all those false promise only to have all those withdraws or money in their pocket and no nobonus just straight deposits , as u can see many fals hopes i dont know my money lost now and also i dont know what will happen with my identity gods know now

In Evidence u see affilliate manger support and many screenshots , there are more missing but i think those are enough

Hello c0rhenicholas,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

Please note that opening multiple accounts in online casinos is almost universally prohibited. When the casino finds out, the consequences can range from account closure to balance confiscation. Kindly explain why you opened multiple accounts and what happened to your balance on those accounts.

We recommend that you don't create more than one account per casino.

Please provide a detailed explanation of the situation from your point of view, and reasons why we should consider the confiscation of your winnings as unfair.

Hello thats true , but they did know as you saw their support and affiliate manager knew about my case and they decide to let do verification on all of them and video processing on all of them promised withdraw and all , they got blocked no reply and not a singel reply from them they just wanted to have the proof or idk , but yeah they were informed i had those accounts , no bonus no deposit refunds , straight blocked kept 540$

Thanks for your reply.

From the information you provided so far, the casino didn't explicitly allow you to use more than one account. Kindly provide evidence that the casino learned about you having more than one account in the past and allowed you to use multiple accounts going forward.

Kindly explain why you opened more than one account in the casino

My email is tomas@casino.guru

Hello there i explained then they didnt do anything but the moment i try to withdraw they said i need to go by 5 withdraws processes verification of kyc and with video so i did the moment i sended they blocked but yeah they know about my and they said the withdraw will be processed i have sended all their proofs

Thanks for your patience.

I apologize, but the video selfies you submitted are irrelevant in the discussion regarding multiple accounts. Based on the communication you provided, we can't conclude that the casino allowed you to use multiple accounts or that they would pay you despite operating multiple accounts. Checks for multiple accounts are usually made after a payout is requested. The player is responsible for abiding these rules. Sadly, we can't conclude that the breach of the multiple account rules was accidental in your case, which means we won't be able to support you.

We kindly advise that you maintain a single account at online casinos that have policies against multiple accounts. This practice will help you avoid similar situations in the future.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.