Kineko Casino - プレイヤーの撤退が過度に遅れます。

My withdrawal has been pending since June 17 and have been getting a million emails with excuses. I am getting paid about 5k MAX every few months

Dear scooter11151,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you made successful withdrawals from this casino before?

Could you please forward the emails from the casino regarding your pending withdrawal to [email protected]?

What types of games did you play? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

I sent a response via email

Thank you for your email.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on your kind of issue that is related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika