Kingmaker Casino - 当該プレイヤーは出金が遅れていると考えています。

I've been waiting for my winnings payout since March 24, 2026 – one €500 and one €30. I've tried contacting them multiple times via live chat and email, but I only receive standard replies. No one is helping me. Apparently, it's with the tax authorities, but even there, nothing is happening. I'm also having problems with another casino, Cleobetra; the two casinos are the same. There, too, the payout is over €800, and nothing has happened since March 24, 2026 – the same standard replies, etc., etc. I've even threatened to file a complaint, but it's being completely ignored.

Ich warte seit dem 24.03.26 auf meine Gewinnauszahlung einmal 500 € und einmal 30€. Ich habe es mehrfach über den Live Chat versucht und auch per Email, aber es kommen nur Standardtexte. Geholfen wird mir nicht. Angeblich liegt es bei der Finanzverwaltung, aber auch da geht es nicht weiter. Ich habe zudem mit noch einem Casino Probleme, Cleobetra, die beiden Casinos sind ein und dasselbe. Da geht es über 800€ auch da ab 24.3.26 geht es nicht weiter, die selben Standardsprüche usw usw. Auch habe ich schon mit einer Anzeige gedroht, aber dass wird total ignoriert

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Dear Biene3011,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Biene3011,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Biene3011,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru