Lazybar Casino - 賞金の出金が遅延しています。

On the 28th, I received a €950 winnings, which I claimed after providing all the necessary card verification and phone number. I requested a withdrawal in two installments: the first for €500 and the second for €450 on the 30th. The payments were all approved, but in reality, they never arrived. After I complained, they requested the card statement from December 28th to January 8th. Having acknowledged their error, they credited the amount back to my gaming account. I used €500 for the withdrawal and reused €450 to gamble, requesting another €500 of the winnings on January 8th, which was approved on the 9th. When I asked for explanations, they assured me that I would receive the money shortly, but if I ask for the payment details, they will apologize again.

Total to pay: 1000 euros

In data 28 ho ricevuto una vincita di 950 euro che ho richiesto dopo aver fornito tutte le verifiche della carta del nome del telefono. Ho richiesto il prelievo in 2 tranche la prima di 500;e la seconda di 450 in data 30. I pagamenti sono stati tutto approvati ma di fatto non sono arrivati. Dopo la mia lamentela hanno voluto l estratto conto della carta dal 28 dicembre al 8 gennaio. Riconosciuto l' errore da parte loro mi hanno riaccreditato l importo sul conto di gioco. Ne ho utilizzato 500 per il prelievo e 450 li ho riutilizzati per giocare chiedendo ancora 500 di vincita in data 8 gennaio approvato il 9 ...chiedendo spiegazioni mi hanno assicurato che i soldi li avrei ricevuti a breve ma se chiedo gli estremi del pagamento ancora scuse da parte loro.

Totale da pagare euro 1000

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear emilia56,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear emilia56,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received anything yet.

Contacted in chat they told me the joke that only 2 days have passed

No non ho ancora ricevuto nulla.

Contattati in chat mi hanno raccontato la barzelletta che sono passati solo 2 giorni

The operator told me that the casino paid the amount but that it is the banks that make the payment and it is not up to them....

In total, 13 WORKING days have passed. Thank you.

L operatore mi ha detto che il casino ha pagato la somma ma che sono le banche che effettuano il pagamento e non dipende da loro....

In tutto sono trascorsi 13 giorni LAVORATIVI. Grazie

Dear emilia56, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla