LegendPlay Casino - 決済が遅延しているとのクレームがあります。

I have a problem with this casino: when I make a withdrawal, it's canceled the next day. I've already contacted customer service, and they always tell me to wait. However, I always come back the next day to check on my withdrawal, and find it canceled. I make the withdrawal via Litecoin to my Binance account. .

The only withdrawal I canceled was the 50 soles, the rest were canceled automatically.

Tengo un problema con este casino y es que al momento de realizar un retiro se cancela al día siguiente, ya me comunique con su atención al cliente y siempre me dicen lo mismo que espere, pero siempre vuelvo al dia siguiente a ver como va mi retiro y lo encuentro cancelado. el retiro lo hago mediante litecoin a mi cuenta de binance.

El unico retiro que yo cancele es el de 50 soles, lo demas se cancelaron solos.

Dear Senjike,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I'll wait a few more days

esperare unos dias mas

Dear Senjike, could you please confirm whether you currently have any pending withdrawals in your account, or were all your previous withdrawal requests canceled?

Could you let us know the exact date of the last withdrawal request?

Dear Senjike,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.