Legiano Casino - 決済が遅延しているとのクレームがあります。

I requested a €50 withdrawal from Legiano. After five business days, and following my complaint, I received an email stating that my withdrawal had been cancelled. When I tried again and re-entered my IBAN, I received a message indicating that withdrawals are not possible in my country.

Ich habe bei legiano eine Auszahlung von 50€ beantragt, nach dem 5 Werktag bekam ich nach dem ich mich beschwert hatte eine Mail dass meine Auszahlung storniert wurde. Als ich es nochmals probierte und meine iban erneut Eingab, kam der Hinweis dass in meinem Land keine Auszahlung getätigt werden.

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Dear Nourim,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Unfortunately, the payout I requested was cancelled, and I was fobbed off with excuses. I then requested a new payout. Days have passed, and still nothing has happened.

Legiano is simply a scam!!!

Leider wurde die Auszahlung die ich beantragt habe storniert, und ich mit ausreden abgewimmelt, ich habe darauf eine neue Auszahlung beantragt. Es sind Tage vergangen und es ist immernoch nichts passiert.

Legiano ist einfach nur Betrug!!!

Dear Nourim,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Nourim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru