Lemon Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

Hello, I won 2000 euros at Lemon Casino without a bonus.

my problem is they don't verify me. They're asking for things that my bank can't do.

Please help

Guten tag ich habe bei Lemon Casino 2000 Euro ohne Bonus gewonnen.

mein Problem ist sie verifizieren mich nicht . Sie verlangen Dinge die von meiner Bank nicht so durchgeführt werden können.

Bitte um Hilfe

Dear mladen187_klaric,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly verifying your deposits or your payment method is the last obstacle before you are able to withdraw your winnings? Did the casino offer any alternative way for you to complete account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear mladen187_klaric,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you, everything works now !!

Danke Ihnen, hat nun alles geklappt !!

Thanks for the update. Do I understand correctly your account has been successfully verified? Did you receive your winnings in full? Please let me know. Much appreciated!

Dear mladen187_klaric,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player regarding the withdrawal of his funds, we are forced to reject this complaint.

The player can reopen this complaint anytime.